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Jitbit Helpdesk sign in Advanced New ticket Ideas forum Login Helpdesk (8 articles) Supported HTML Tags in the Knowledge Base and Tickets Updated: Saturday, March 30, 2024 How to generate a quote Updated: Tuesday, October 17, 2023 billing pricing quote Deprecation of IMAP and POP support for Office 365 mailboxes Updated: Tuesday, October 17, 2023 email office365 Integration with Office365 Updated: Monday, January 17, 2022 email settings integration office365 Email filtering in Jitbit Updated: Wednesday, July 1, 2020 email notifications View all General issues (4 articles) Discount for non-profit organizations Updated: Wednesday, December 2, 2020 discount non-profit Ideas Forum - speedway to fulfilling your feature requests and enhancement suggestions Updated: Thursday, November 30, 2023 PCI compliance Updated: Tuesday, December 12, 2023 legal W9 form? Updated: Wednesday, December 7, 2016 w9 View all Helpdesk How-to's (58 articles) Power BI integration scheduled refresh error Updated: Friday, April 19, 2024 power bi Custom "Thank you" text Updated: Friday, July 14, 2023 Creating a checklist in a ticket Updated: Sunday, June 12, 2022 checkbox Notify specific non-tech users about new tickets Monday, April 18, 2022 automation rules notification How to connect to Office 365 shared mailboxes Wednesday, February 23, 2022 exchange office365 shared mailbox View all Miscellaneous (23 articles) How KB "suggested articles" work Updated: Wednesday, December 13, 2023 kb suggestions Full list of all Automation Rule triggers, conditions and actions Updated: Friday, October 9, 2020 automation rules Jitbit's Voluntary Product Accessibility Template (VPAT) Saturday, July 25, 2020 Deprecating unlimited auto-login links Updated: Friday, April 24, 2020 Custom CSS and JS in your helpdesk Updated: Tuesday, January 15, 2019 View all Email issues (22 articles) Email template #mask# is not working properly New Friday, May 10, 2024 email template Google POP/IMAP stopped working after 30 may 2022 Updated: Thursday, September 28, 2023 gmail imap Emails from Helpdesk are marked as spam? Check SPF record Updated: Wednesday, March 20, 2024 SMTP Error Updated: Thursday, August 5, 2021 smtp Tickets coming in with "winmail.dat" attachments Friday, May 14, 2021 View all On-premises version issues (41 articles) Hardware requirements for on-premise helpdesk Updated: Tuesday, October 17, 2023 Recording HAR file in Chrome Sunday, July 16, 2023 File Upload Error on HelpDesk Updated: Thursday, February 2, 2023 After upgrading 9.x to 10.x the /api throws "404 - not found" Updated: Tuesday, January 17, 2023 api Error after starting on linux Updated: Thursday, October 19, 2023 linux View all Integrations and migrating from other apps (12 articles) MS Teams Integration Thursday, September 8, 2022 teams AD properties used by the helpdesk app Tuesday, November 9, 2021 active direcotry on permise Power BI integration Updated: Monday, July 24, 2023 power bi ADFS SAML set up Updated: Sunday, March 25, 2018 saml Remote login URL for helpdesk Updated: Saturday, October 1, 2022 View all Errors and solutions (13 articles) Understanding and Resolving '554 5.7.1 Spam Message Rejected' Errors Body Tuesday, November 7, 2023 email Continuous authentication prompts on Safari on iOS when using Windows auth Updated: Thursday, May 12, 2022 ios safari Special Character problems when exporting tickets to a CSV file and opening in Excel Thursday, June 22, 2023 excel Email '...' is already taken error Updated: Monday, December 27, 2021 User Email setting disables on its own Updated: Wednesday, November 25, 2020 View all FAQ (26 articles) Changing API token for a user account Updated: Saturday, December 23, 2023 api Automation rule not triggered - what to do Friday, December 15, 2023 automation rules AI privacy question Updated: Saturday, October 14, 2023 ai New email senders not added to recipients list Updated: Thursday, October 19, 2023 API - Status ID Updated: Friday, October 14, 2022 api View all Other (legacy) products Macro Recorder (12 articles) Macro Recorder fails to open - access is denied Updated: Tuesday, November 2, 2021 Macro Recorder's interface is too small to read Updated: Tuesday, May 26, 2020 Macro Recorder won't register Updated: Monday, April 9, 2018 invalid serial Macro Recorder won't open Updated: Monday, January 8, 2018 Scheduling macro in Windows 10 Updated: Friday, May 29, 2020 View all AspNetForum (4 articles) Relative virtual path ‘AspNetForumMaster.Mobile.Master’ is not allowed here Updated: Thursday, December 10, 2015 JitBit Forum - How to change attachment size How to turn off mobile version Forum Integration question View all AutoText (1 articles) AutoText business license Updated: Tuesday, May 26, 2020 View all Ideas forum 86 votes Expand "Time Spent" Functionality Suggested 6/22/2021 New 49 votes TimeSpent audit log Suggested 10/5/2020 Considering 43 votes Multiple outgoing SMTP accounts Suggested 10/8/2020 New 41 votes Supervisor Approval Process Suggested 2/14/2020 New 36 votes Group of users access for Categories Suggested 11/2/2020 New Delete saml (7) automation rules (5) api (4) error (4) reports (4) self-hosted (4) custom fields (3) database (3) installation (3) linux (3) View all ... migrate (3) office365 (3) active direcotry (2) azure (2) email (2) email template (2) gdpr (2) iis (2) power bi (2) smtp (2) ai (1) billing (1) checkbox (1) discount (1) email notifications (1) email settings (1) excel (1) exchange (1) full-text search (1) gmail (1) hipaa (1) imap (1) integration (1) invalid serial (1) ios (1) kb (1) legal (1) log4j (1) non-profit (1) notification (1) on permise (1) pricing (1) quote (1) reminder (1) report (1) restrict ticket deletion (1) safari (1) search index (1) shared mailbox (1) snooze (1) ssl (1) suggestions (1) teams (1) upgrade (1) w9 (1) Get help for this page Powered by Jitbit...